At Zolvarenzephyrox, we want you to be completely satisfied with your indoor plant purchase. We accept returns within 14 days of delivery for plants that arrive damaged or unhealthy.
To be eligible for a return, your plant must:
To initiate a return, please follow these steps:
Once we receive and inspect your returned plant, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.
| Return Reason | Refund Amount | Shipping Cost |
|---|---|---|
| Damaged on arrival | Full refund | Refunded |
| Wrong item received | Full refund | Refunded |
| Unhealthy plant | Full refund | Refunded |
| Change of mind | Store credit | Customer pays |
The following items cannot be returned:
We currently do not offer direct exchanges. If you need a different plant, please return the original plant for a refund and place a new order.
Return shipping costs are the responsibility of the customer unless the return is due to our error, such as sending the wrong item or a damaged plant.
If you have questions about our return policy or need to initiate a return, please contact us at info@zolvarenzephyrox.world or visit our contact page.
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